Principles Of Customer Service (BUS 202)

Term: 2011-2012 Spring

Faculty

	Richard KnoxShow MyInfo popup for Richard Knox
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	Office hours: Monday 5:30 PM to 6:00 PM Wednesday 5:30 PM to 6:00 PM

Schedule

Mon-Wed, 12:30 PM - 1:50 PM (1/18/2012 - 5/2/2012) Location: PLY P C

Description

This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.