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Course Information

Principles Of Customer Service (BUS 202)

Term: 2014-2015 Spring

Schedule

Sat, 9:00 AM - 11:00 AM (1/23/2015 - 5/16/2015) Location: QUIN PP 417

Description

This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.