Help

Course Information

Principles Of Customer Service (BUS 202)

Term: 2015-2016 Wintersession

Faculty

Raymond GuilletteShow MyInfo popup for Raymond Guillette
Email address is hidden, click here to email
 

Schedule

Mon-Tue-Wed-Thu, 1:30 PM - 5:30 PM (12/28/2015 - 1/13/2016) Location: PLY P

Description

This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.