Schedule
Wed, 6:00 PM - 8:00 PM (1/30/2019 - 1/30/2019) Location: QUIN PP 028S
Wed, 6:00 PM - 8:00 PM (3/6/2019 - 3/6/2019) Location: QUIN PP 028S
Wed, 6:00 PM - 8:00 PM (4/10/2019 - 4/10/2019) Location: QUIN PP 028S
Wed, 6:00 PM - 8:00 PM (5/1/2019 - 5/1/2019) Location: QUIN PP 028S
Description
This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.