Schedule
Thu, 6:00 PM - 8:00 PM (1/31/2019 - 1/31/2019) Location: PLY P
Thu, 6:00 PM - 8:00 PM (3/7/2019 - 3/7/2019) Location: PLY P 201B
Thu, 6:00 PM - 8:00 PM (4/11/2019 - 4/11/2019) Location: PLY P 201B
Thu, 6:00 PM - 8:00 PM (5/9/2019 - 5/9/2019) Location: PLY P 201B
Description
This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.