Principles Of Customer Service (BUS 202)

Term: 2021-2022 Fall

Faculty

	Charles Fusing AuShow MyInfo popup for Charles Fusing Au
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Schedule

Mon-Wed, 6:00 PM - 8:30 PM (10/27/2021 - 12/19/2021) Location: QUIN PP 404

Description

This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.