Principles Of Customer Service (BUS 202)
Term: 2023-2024 Spring
Faculty
There is not currently a faculty member for this course
Schedule
Tue-Thu, 11:00 AM - 12:15 PM (1/18/2024 - 5/18/2024) Location: PLY P 116
Description
This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.