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Course Information

Principles Of Customer Service (BUS 202)

Term: 2024-2025 Fall

Faculty

Russell BedardShow MyInfo popup for Russell Bedard
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Schedule

Mon-Wed, 11:00 AM - 12:15 PM (9/4/2024 - 12/22/2024) Location: QUIN PP 036S

Description

This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.