Principles Of Customer Service (BUS 202)

Term: 2012-2013 Fall

Faculty

	Scott CrooksShow MyInfo popup for Scott Crooks
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	Office hours: Monday, January 1, 0001 6:00 PM to 9:00 PM

Schedule

Thu, 6:00 PM - 9:15 PM (9/6/2012 - 9/11/2012) Location: QUIN PP 403
Thu, 6:00 PM - 9:15 PM (9/6/2012 - 12/13/2012) Location: QUIN PP 008

Description

This course examines the principles of customer service and their significance in a service-driven economy. Topics covered include: The Service Strategy, The Customer: Internal & External; Customers’ Wants & Needs; Communicating Customer Service; Profiles of Successful Companies; Service People-Motivation, Commitment, and Reward. Placement at ENG 101 level strongly advised.